
You can claim refund of your inital payment from PayU gateway directly, if you have a problem with a transaction in circumstances limited to:
1. Your transaction hasn’t gone through but money is debited.
2. You are not provided invoice & itinerary within 48 hours.
3. Itinerary provided is not same as agreed with our representative.
You can email to our support hello@baligotrips.com for any questions.