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+6281338196430 hello@baligotrips.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Email*
Phone*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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Payment and Cancellation Policy

Cancellation Policy

These are the general cancellation terms applicable to tours and services. Please note cancellation terms as listed on the specific tour page shall prevail over these outlined cancellation policies. For any questions, email us at hello@baliogtrips.com

3 Days Prior
24-72 Hours Prior
Less than 24 Hours
Book Now, Pay Later Program

30% Cancellation Penalty for cancellations 3 days prior to your experience.

  • Must be made 3 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6 pm, cancel by May 18th 12:00 AM in the experience’s timezone for a full refund.
  • If you cancel less than 3 days in advance, there is 50% cancellation penalty. 

If you still need to cancel your booking, you can do so from your Dashboard. Go to Dashboard > Your Bookings to find all your upcoming experiences. To cancel a booking you will need to intimate us via Email at hello@baligotrips.com or Call us at +6281338196430. Cancelling a booking with Bali Gotrips can result in cancellation fees being applied as outlined on tour cancellation terms. When cancelling any booking you will be notified via email or telephone of the total cancellation fees. The experience’s cancellation policy will determine the amount of refund. Please note that your experience is only officially cancelled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us.

50% Cancellation Penalty for cancellations 24 hours prior to your experience.

  • Must be made full 24 hours prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6 pm, cancel by May 20th 12:00 AM in the experience’s timezone for a full refund.
  • If you cancel less than 24 hours in advance, there is a 100% cancellation penalty. 

If you still need to cancel your booking, you can do so from your Dashboard. Go to Dashboard > Your Bookings to find all your upcoming experiences. To cancel a booking you will need to intimate us via Email at hello@baligotrips.com aligotrips89@gmail.com or Call us at +6281338196430. Cancelling a booking with Bali Gotrips can result in cancellation fees being applied as outlined on tour cancellation terms. When cancelling any booking you will be notified via email or telephone of the total cancellation fees. The experience’s cancellation policy will determine the amount of refund. Please note that your experience is only officially cancelled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us

100% Cancellation Penalty for cancellations within 24 hours to your experience.

  • For cancellations with less than 24 hours gap prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for May 21st at 6 pm, and you cancel after May 20th 12:00 AM in the experience’s timezone

It has never been easier to secure your activity. Our deposit policy allows you to secure your preferred tours and activities for only 30% of prepayment!  After paying the deposit, your price will be secured and you can pay off the balance amount online at least 7 days prior to your scheduled departure of the activity. You can also pay cash on the day tour starts on select tours and activities.

Terms and conditions apply:

  1. Book Now and Pay Later Program is only available on the activities wherever mentioned on the tour page. 
  2. You have to pay 30% of the amount by selecting “Pay Deposit 30%” on the payment page. 
  3. The above amount will be non-refundable for all tours. 
  4. Balance amount has to be paid at least 7 days prior to scheduled departure of the tour. 
  5. If you wish to Pay the balance amount in Cash IDR on the day of tour, email and notify us at hello@baligotrips.com and we will send you an updated invoice.